How to take a clear prescription photo for medicine delivery

What a valid prescription shows

• Patient name
• Date of the prescription
• Doctor's name, qualification and signature or clinic stamp
• Medicine names and strengths (for example 500 mg)
• Dose and how often to take it
• Duration or quantity

Eight tips for a readable photo

1. 1Use daylightStand near a window. Avoid yellow indoor light and dark rooms.
2. 2Lay it flatPut the prescription on a table and smooth out folds.
3. 3No flashFlash creates glare that hides handwriting.
4. 4Fit the whole pageAll four corners should be in the photo, including the doctor's stamp.
5. 5Hold steadyTap the screen to focus on the handwriting before taking the photo.
6. 6One photo per pageIf there are several pages, photograph each separately.
7. 7Send as a documentIn WhatsApp choose Document instead of Gallery, so the image isn't compressed.
8. 8Add the old boxA photo of the current box or strip helps us match the exact brand.

What happens if we can't read it

We never guess. If any part of a prescription is unclear, we ask you to confirm it, or to check with the doctor or clinic, before anything is bought.

Your privacy

Prescriptions contain health information. We use your prescription only to fulfil your order and never share it with anyone else. Read our privacy policy for details.